Privacy Policy

Effective date: 14 November 2026

This Privacy Policy explains how PT Makmur Amanah Sejahtera (“MAS Group”, “we”, “us”) collects, uses and protects personal data when you visit makmuramanah.co.id, send us an inquiry or contact us. We handle personal data in line with applicable law, including Indonesia’s Law No. 27 of 2022 on Personal Data Protection.

1. Who we are

PT Makmur Amanah Sejahtera is an Indonesian exporter of palm and agro products. Registered office: Jl. Mayor Abdullah No. 24, Malang, East Java, Indonesia. For any privacy question, contact admin@makmuramanah.co.id.

2. Information we collect

• Inquiries and quotation requests (RFQ): name, company, email address, phone number, the products you ask about, quantity, delivery terms (Incoterms), destination, packaging preference and any message you write.
• Newsletter: your email address, when you subscribe.
• Messaging apps: if you contact us through WhatsApp or WeChat, we receive the details you share in the conversation. Those services process data under their own privacy policies.
• Technical data: IP address, browser type, device, language setting and pages visited, collected through server logs and aggregated site statistics (Jetpack / WordPress.com Stats).

3. How we use your information

• To answer your inquiry, prepare quotations and arrange contracts, shipping and export documents.
• To send product updates and company news if you subscribed. You can unsubscribe at any time.
• To keep the website secure, fast and available, and to understand which content is useful.
• To meet legal, tax, customs and export-compliance obligations.

We do not sell personal data and we do not use it for automated decisions that affect you.

4. Cookies

We use a small number of cookies and similar technologies: essential ones that keep the site working (for example your language choice and form security), and statistics tools that count visits in aggregate. You can block or delete cookies in your browser settings; the site continues to work, though some preferences may not be remembered.

5. Who we share data with

We share personal data only when needed to run our business: website hosting and email delivery providers, site-statistics providers, and logistics, inspection or customs partners involved in your order. These parties may only use the data for those purposes. We may also disclose data when the law or a competent authority requires it.

6. International transfers

We serve buyers worldwide. Your data may be processed in Indonesia and in countries where our service providers operate. Where required, we take steps to protect it in line with applicable law.

7. How long we keep data

Inquiry and contract records are kept for as long as needed for the business relationship and for the legal, tax and export-documentation periods that apply to us. Newsletter data is kept until you unsubscribe. Technical logs are kept for a limited time.

8. Security

We use reasonable technical and organisational measures to protect personal data, including restricted access and encrypted connections (HTTPS). No online service is completely secure, so please avoid sending sensitive information such as bank card details through the website or messaging apps.

9. Your rights

Subject to applicable law, you may ask us to give you access to your personal data, correct it, delete it, restrict or object to its use, or withdraw consent you gave earlier. Send your request to admin@makmuramanah.co.id; we will reply within a reasonable time. You may also complain to the competent data protection authority.

10. Children

Our website and services are intended for business customers and are not directed at children.

11. Changes to this policy

We may update this policy from time to time. The effective date at the top shows the latest version.